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Customer Service

RETURN POLICY

GoldWatchCo.com wants you to be more than satisfied with your purchase. We fully understand that buying an expensive item over the internet can be a very anxious process. Therefore, we offer a Three Day Money Back Guarantee, which allows you to have the watch fully inspected locally. The three day period begins when you receive the product, thus, you have three business days to let us know you are returning the product.

When returning a watch, we require you to call our customer service department and get an RMA number. Customers without an RMA number are not eligible for a return, and the package will not be accepted. The watch must be sent back with all original boxes, booklets, tags, and all applicable paperwork.

Due to the high cost in shipping and the high value of the product, we respectfully ask that you refrain from ‘light’ purchasing and only order items that you are certain you want to purchase. Items that are customized, specially ordered, or have never been used or worn, such as new or unused watches, are subject to a small restocking fee.

WARRANTY

We fully understand that when purchasing a high end luxury timepiece, the last thing you want to worry about is an issue with your watch. GoldWatchCo.com offers a full, one year, buckle-to-buckle warranty on all products. If anything goes wrong with the watch within the first year, we will send you a pre-paid, fully insured shipping label, and service the watch free of charge. The warranty covers all manufacturers defects and beyond which include: movement check, movement collaboration, full movement overhaul, watch polishing, and cleaning. GoldWatchCo.com highly recommends the extended warranty plan that is offered on our site next to each watch. The warranty is only $99/year and covers parts and labor, with a zero deductible.